Don’t Get Caught Short This Christmas
Hopefully there will be no restrictions on hospitality this Christmas which means it’s going to be a busy time for Watchful Eye Security Ltd.
It’s time for the annual Christmas party and with New Year’s Eve celebrations around the corner too, there is a huge increase in business for the events and hospitality industry. While Christmas is generally good news for the industry, particularly after a challenging couple of years, a sharp rise in both customers and average per-customer alcohol consumption is a potentially dangerous cocktail for security at bars, clubs and restaurants.
We highly recommend discussing any security requirement you may have for the Christmas as soon as possible to ensure your event will be adequately covered.
Customer care at Christmas
Your door security, staff communication and health and safety practices are in place to look after your most prized asset: your customers. How you look after security isn’t just important for keeping people safe; it’s also imperative for your business.
Bars, clubs and pubs that neglect security, risk police investigation and can even lose their licence.
Security starts at the front door
Your door staff are the first point of call for any customers, so it’s important to make sure they are fully briefed before a busy evening. Is there a private function taking place? What sort of customers are you expecting that evening? Is there any real potential for crowd disturbances? The more your security staff know, the more informed decisions they can make.
It’s also vital that all security staff engaged hold a current SIA licence.
Communication is key this Christmas
How your staff communicate with each other and with customers is imperative when it comes to managing a busy bar or pub. Keep everyone on the same channel by investing in two way- radios. Discreet, lightweight and durable, two way radios offer an instant communication line for your door staff, bartenders and management team.
Communicating with customers in a positive way, comes down to hiring the right staff and using basic common sense. Ensure all staff are clear with their communication if things go wrong – customers need to feel assured they are being looked after. Also, if your business has a customer service “identity” and a particular way of talking to the public, ensure everyone is following it.
We work closely with our clients and make recommendations based upon their event type and requirements. If you would like to discuss your occasional or ongoing security requirement please contact us.
